Great opportunity to join the semiconductor industry! We are a Silicon Valley company that uses chemistry in a clean room environment to support the development of manufacturing in the semiconductor industry. We are also a part of a plubicly listed company with multiple entities on the West Coast and so there is plenty of growth opportunity both within our company and in our group.

The role of Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers and manages daily workload to ensure required service and quality levels are attained. Identifies opportunities for operational improvements and implements solutions.

Key Responsibilities:

• Update open order report with accurate/detailed info such as status, completion date and provide ship date to customers.
• Maintain part tracking system such as part and kit creation, DMR release, PO update, and serial number update.
• Work with outside vendor for case repair (request pick up and follow up delivery schedule to ensure the delivery schedule is aligned with ship date to customers).
• Handle all core accounting functions, work with division, and headquarter teams to load data into accounting system.
• Work closely with internal team to fulfill customers expedite requests.
• Provide quotes to customers and ensure there are no discrepancies between the customer’s P.O. and quote.
• Accept PO, print PTN on customer’s portal.
• Coordinate pickups with carriers.
• Drive a culture of working closely with customers by building relationships to enhance long term growth.
• Other duties as assigned.

Minimum Requirements/Qualifications:

• Bachelor’s degree in business management or related field
• 3-5 years related experience; or equivalent combination of education and experience in a high-pace manufacturing environment.
• Experience in a semi-conducted environment preferred.
• Ability to build relationships with others, to lead and direct the work of others and themselves.
• Excellent verbal and written communication skills with the ability to effectively present information to customers/management.
• Proficient in Microsoft Office Suite, knowledge of ERP systems.

Interaction with Other Employees

• Works hand-in-hand with the shipping and receiving, day to day interaction with production employees

Education:

• Associate (Preferred)

Experience:

• Customer service: 3 years (Required)
• Manufacturing: 2 years (Required)
• Supervisory: 3 years (Required)
• Inside sales: 3 years (Required)

Job Type: Full-time