Customer Service Rep

Title: Customer Service Rep

Position Type: Full-Time/Regular

Division: AMI

Department: Sales & Marketing

Location: AMI - Costa Mesa

Job Summary & Job Duties

The Customer Service Rep will be involved in a wide range of customer and company support activities that are critical in supporting the seamless operations of the business. The role will include managing the customer interface for the RMA quoting, invoicing and coordinating the return shipping of repaired products, posting daily invoices and scanning prior day shipment and invoice paperwork, handling all incoming calls, as well as general front office activities. This role requires a proactive, detail-oriented professional with strong communication skills, and the ability to multitask effectively.

The Customer Service Rep will work full-time, onsite, at our Costa Mesa, California facility.

Minimum Qualifications

• High school diploma or equivalent
• Minimum of 2 years of experience of relevant office administration roles
• Excellent written and verbal communication as well as active listening skills
• Ability to maintain a positive, professional and empathetic attitude during customer interactions, even if confrontational.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite
• Attention to detail and a proactive approach to problem-solving.

Preferred Qualifications:

• Experience working around technical products and basic technical aptitude
• Experience working within an ERP system for a products company
• Familiarity commercial shipping utilizing UPS or FedEx
• Experience using CRM systems

EEO Culture Statement:
Ensure updated per Enpro standards: Enpro Business and EEO statement_Final 3.3.25.docx
Enpro is a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. The company operates in two segments: Sealing Products and Advanced Surface Technologies. 
At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.  
Technetics Group is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. 
At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.
Enpro Inc. is an equal opportunity employer. Legal authorization to work in the United States is required. We will not sponsor employment visas now or in the future for this job.   
Enpro carefully considers a wide range of compensation factors including the background, education, training, and experience required, as well as geographic considerations such as cost of labor, and applicable local and state laws. These considerations can cause the compensation offered to vary. The hiring range for this position is typically $24.98 - $37.47 Hourly. The actual offer will be based on the individual candidate. Bonus, gainshare, and/or equity may be eligible for this position. Enpro offers a range of benefits including, but not limited to medical, dental, vision, life, 401(k) matching, and other supplemental insurance options.