JOB SUMMARY: 

This position is accountable for providing quality service by handling inbound orders in a customer contact center. Performs duties that require knowledge of company policies and procedures, including pricing, contract review, product specifications and applications, quote and order entry, returns and credit requests.     

ESSENTIAL FUNCTIONS: 

• Performs contract review on incoming orders, including shipping terms, freight terms, and methods to ensure the accurate information is entered and products are shipped according to the customer’s request.  

• Adhere to company and departmental policies concerning attendance, daily schedules, and call-handling expectations. 

• May act as inside contact and liaison for Garlock Customers, Area Managers, Regional Managers, Product Line Marketing personnel, Quality Assurance, Engineering, and/or shipping to clarify questionable items on quotations and orders with assistance.  

• Sales Order changes are made, and appropriate individuals are notified following company policy and customer requests.  

• Contributes towards a positive work environment and is a team member by working cooperatively with other Garlock departments, attending and participating in meetings and other Garlock functions.  

• Positively embraces and drives change.    

• Follows up on expedites provided by the customer care team.    

• Maintains accurate records of all correspondence received and sent, including formal and informal quotations, internal memos, procedures, instructions, sales orders, technical data, etc. 

• Develops, demonstrates, and maintains a basic working knowledge of Garlock products, services, and company policies.   

• May be required to edit and correct orders received.  

• Required to understand shipping terms, freight terms, and methods to ensure accurate information is entered and products are shipped according to the customer’s request.  

COMPETENCIES:  

• Collaborates:  Building partnerships and working collaboratively with others to meet shared objectives.   

• Manages conflict:  Handling conflict situations effectively 

• Organization: Manages workload and can follow through on basic tasks 

• Communication: Communicates effectively with customers, internal customers and team around opportunities, struggles, and/or wins. 

• Multi-tasking: Able to juggle multiple programs and tasks at any given time.  

JOB QUALIFICATIONS:  

• Associate degree in Business or equivalent experience  

• Professional verbal and written communication and listening skills    

• Proficient with computers using a variety of applications in a Windows environment.  

• Ability to perform multiple functions in a fast-paced working environment.  

• Analytical and problem-solving abilities.  

• High organizational skills.   

WORKING CONDITIONS: Office environment, Hybrid Schedule: M & F-WFH. T, W, Th-On Site 

PHYSICAL REQUIREMENTS: