Account Manager

Technetics, a global provider of engineered solutions for demanding environments in aerospace, energy, industrial, nuclear, semiconductor, and life sciences markets, seeks a highly motivated Account Manager to join our North American Sales team. As a leading designer and manufacturer of seal assemblies, noise attenuation materials, and pressure control products for critical applications, Technetics offers the chance to work on a diverse range of high-profile projects, including commercial aerospace, national defense, deep space exploration, next-generation nuclear power, fusion power, carbon capture, hydrogen production, and semiconductor capital equipment, to name a few. Our engineered products are renowned for their ability to improve efficiency and operational safety in critical systems worldwide. 

Technetics is part of Enpro Industries (NYSE: NPO), a $2 billion global diversified manufacturer with a presence in over 100 countries and a workforce of more than 5,000 employees. We are recognized for our Dual Bottom Line culture, prioritizing both financial returns and our employees' personal growth and development. At Technetics, we invest in our team members, providing opportunities for them to make a difference while fostering a culture that upholds our core values of safety, excellence, and respect. 

As an Account Manager, you will be responsible for engaging with key customers in the aerospace, energy, hydrogen, industrial, and semiconductor markets in the United States and Canada. Your primary objective will be to provide outstanding product sales support and service to existing Technetics customers. This exciting role offers career growth potential and allows you to exceed customer expectations while working within a dynamic, ambitious, growth-oriented team. 

NOTE: This position is hybrid, with an expectation to be near the Columbia, SC facility.

Key Responsibilities 

• Manage customer retention and sales targets of existing accounts.
• Develop an individual tactical plan which includes quarterly goals in support of the corporate strategic growth objectives.
• Identify customer needs and communicate customer expectations to the appropriate business leaders. 
• Support high value customers insuring maximum share of wallet throughout the product lifecycle journey.
• Utilize time management skills to ensure consistent client outreach and support.
• Collaborate with global sales and engineering to promote cross-selling and support global customers. 
• Manage the customer relationship with assigned accounts including negotiation of quotes, orders, logistics and quality issues.
• Conduct both virtual and in-person calls to identify and generate demand among a list of core customers.
• Prepare customer call reports summarizing follow-up actions and due dates in Salesforce.com. 
• Drive open opportunities to completion by collaborating with sales support, engineering, and manufacturing colleagues. 
• Remain motivated to have continuous learning and improvement about the company, our products, our markets and yourself.

Desired Skills and Experiences 

• 5+ years’ experience in account management to OEM customers in the industrial, aerospace, or energy markets.
• Experience working with technical or engineered products with long sales cycles.
• Associate degree or Bachelor’s degree is highly preferred.  
• Track record of providing outstanding account support in a collaborative environment. 
• Strong interpersonal, communication, and organizational skills.
• Strong work ethic and self-starter attitude
• Experience working with Salesforce.com or other CRM & Microsoft 365 Suite.
• Desire to work in a hybrid environment from both a home office and manufacturing site.
• Some travel (10-20%) to visit key customers. 

We Will Provide

• Ample opportunities for professional development
• Medical, Dental, Vision, Life and more benefits
• Short & Long-Term Disability
• 401(k) up to 6% company match
• Substantial paid company holiday package
• Gym, Education, and Health Reimbursements
• Paid Maternity & Paternity Leave
• A rewarding company culture