IT Ops Professional

Position Summary:

Main Tasks/Responsibilities:

• Provides all levels of technical support required as well as expert level as the point of escalation for IT Operations & Global Service Desk team members.
• Assists in prioritizing work activities across the team to achieve service levels requirements.
• Creates, maintains, and documents processes and procedures following standards and policies, including configuration and change management.
• Ensures utilization of the service management tools for logging, managing, and resolving incidents and requests.
• Provide users with one-on-one technology training.
• Assist with technical documentation and contribute to the creation / publishing of Knowledge Base articles used by all levels of support.
• Troubleshooting, maintaining, and upgrading IT infrastructure including PC products, servers, network, Wi-Fi, and other hardware/software.
• Complete new PC implementations and relocations.
• Must be physically able to safely lift and move full-tower PCs, desktop printers, and LCD monitors.
• The position will be located onsite in Daytona Beach, FL.

Communication & Teamwork:

• Work across global teams to create common processes and procedures, which contribute to continuous improvement on the service delivery levels for all IT support.
• Maintains a best-in-class customer-service focus and attitude and holds others accountable.
• Final point of contact for all escalated resolutions.
• Ability to prioritize activities and collaborate with other teams to deliver the best solution to the end users; can influence without authority.
• Excellent problem solving/analytical skills and proven ability to form effective, customer-oriented business partnerships.
• Excellent communication and interpersonal skills, and ability to work effectively with all organizational levels within a culturally diverse environment.

Other Requirements:

• Required to work an after-hours rotation as needed to meet project deadlines, system maintenance, work assignments, repairs or to address emergencies.
  • Including “after-hours,” nights, weekends, and holidays.
• Experience in a manufacturing environment preferred.

Qualifications/Skills/Expertise:

• Minimum of 5 years’ experience in a hands-on technical role.
• Bachelor's degree in computer science or equivalent experience
• Certifications are a big plus, A+, Net+, MCSA/MCSE, MCTS, Security+, CCENT/CCNA/CCNP.
• Expert / industry-leading experience, knowledge, and troubleshooting skills in the following technical areas:
  • Administering enterprise environments with Windows 10 and O365 Environment 
  • SCCM, RDP, SharePoint, SolidWorks, VPN, and remote environments.
  • TCP/IP, DNS, WINS, DHCP, LAN, wireless, AD, Cisco Hosted Telecom – Kurmi, Jira, Confluence, ServiceNow, AWS Cloud, VMWare, Dell, TEAMS, & Video Conferencing
• Excellent written and verbal communication, interpersonal, and leadership skills; ability to work effectively with all organizational levels within a culturally diverse environment.

EEO and Culture Statement: 

Enpro is a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. The company operates in two segments: Sealing Products and Advanced Surface Technologies. 

At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.  

Enpro Inc. is an equal opportunity employer. Legal authorization to work in the United States is required. We will not sponsor employment visas now or in the future for this job.