Customer Success Manager, AST

JOB SUMMARY:

Are you ready to drive innovation and shape the future of the Semiconductor market? As theCustomer Success Manager, you will be at the forefront of forging deep customer relationships, facilitating cross-functional collaboration, and acting as a strategic partner to deliver exceptional results for a key Semiconductor OEM. In addition, you will spearhead sales, marketing, strategy, and business development efforts to drive annual growth.

Your mission includes collaborating with our cutting-edge Innovation team to introduce groundbreaking products, capabilities, and services that redefine industry standards. This pivotal role supports the products and capabilities of Enpro’s Advanced Surface Technologies (AST) segment, encompassing our Precision Machining & Assembly, Coating and Cleaning business units.

If you’re driven by challenge, thrive in dynamic environments, and want to be a key player in transforming tomorrow, this is your opportunity to shine. Join us and make a lasting impact.

ESSENTIAL FUNCTIONS:

· Drive account revenue growth, meeting and exceeding aggressive targets.

· Assume responsibility for the customer business unit, collaborating within a team focused on new business development, existing business retention, and regional capability expansion.

· Identify and generate new business opportunities while cultivating strong, multi-level relationships across customer organizations to drive loyalty to AST’s Semiconductor business.

· Oversee all sales activity within assigned accounts for AST’s product portfolio, with an emphasis on innovative solutions and consistent customer engagement, including regular site visits and communication.

· Prepare and deliver customer presentations, such as Quarterly Business Reviews, and manage customer-facing documentation, including capacity plans, inventory reports, and sales tracking.

· Develop comprehensive business plans to substantiate ROI for potential new development initiatives.

· Manage long-cycle projects, ensuring milestone achievement and account satisfaction.

· Serve as the link between customers and internal teams, identifying opportunities and advocating for customer needs.

· Foster synergies across Advanced Surface Technologies businesses to maximize collaboration and impact.

· Collaborate with site resources to proactively address and resolve issues at the operational level.

· Communicate confidently with executive-level management and engineering contacts within customer organizations.

· Monitor customer strategies, market trends, and competition to inform business decisions.

· Support broader business objectives through additional responsibilities as needed.

JOB QUALIFICATIONS:

· Bachelor’s degree, preferably in Engineering or a related field.

· Minimum of five years of sales experience, with a focus and understanding of the Semiconductor market segment; familiarity with major Semiconductor OEMs, Fabs, or Foundries is highly desirable.

· Exceptional communication skills—both written and verbal—with proven ability to clearly articulate ideas and solutions.

· Highly organized and detail-oriented, with advanced planning and coordination capabilities.

· Motivated self-starter who takes initiative, identifies challenges, and drives effective solutions.

· Proficiency in Microsoft Outlook, PowerPoint, Excel, and Word, with a solid understanding of their functionalities.

· ~30% travel within the U.S. with occasional international travel

PHYSICAL REQUIREMENTS:

In the course of performing this role, the employee is frequently required to communicate verbally and listen attentively. Occasional activities include standing, walking, sitting, and using hands to handle objects, feel surfaces, or reach with arms. The role may also require the employee to occasionally lift and move items weighing up to 35 pounds. The typical noise level in the work environment is moderate.

Enpro is a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. The company operates in two segments: Sealing Products and Advanced Surface Technologies.

At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request. 

Enpro Inc. is an equal opportunity employer. Legal authorization to work in the United States is required. We will not sponsor employment visas now or in the future for this job.

Enpro carefully considers a wide range of compensation factors including the background, education, training, and experience required, as well as geographic considerations such as cost of labor, and applicable local and state laws. These considerations can cause offered compensation to vary. The hiring range for this position is typically $130,000- $185,000 annually. The actual offer will be based on the individual candidate. Bonus may be eligible for this position. Enpro offers a range of benefits including, but not limited to medical, dental, vision, life, 401(k) matching, and other supplemental insurance options.