Account Development Supervisor

The Account Development Supervisor is responsible for leading the day-to-day activities of the Account Development team, with a focus on proactive customer engagement, account development, revenue support and team performance. Reporting to the Customer Service Manager, this role coaches and supports team members, reinforces consistent processes, leverages customer insights and partners with Sales and Customer Service to help deliver a high-quality customer experience and support business growth.

What You’ll Do:

• Lead, coach, and develop Account Development team members to achieve individual and team performance goals.
• Drive revenue growth through proactive customer engagement, account development, customer retention, and cross-sell/up-sell opportunities.
• Monitor pipeline activity, forecasting, and key performance metrics to ensure accountability and visibility.
• Partner with Sales to support account growth strategies and identify opportunities to expand customer relationships.
• Establish and reinforce standardized sales processes, workflows, and best practices.
• Drive CRM adoption, data integrity, pipeline management, and reporting discipline.
• Foster a culture of ownership, continuous improvement, and customer-focused problem solving.
• Build and strengthen customer relationships through proactive outreach and engagement.
• Gather and communicate Voice of Customer insights to support product, service, and process improvements.
• Partner with Customer Service and other cross-functional teams to deliver a seamless customer experience and support business objectives.
• Identify and implement process improvements that increase team effectiveness, customer satisfaction, and commercial performance.
• Provide frontline insights and recommendations to support STEMCO's customer growth initiatives.

Your Role in Our Values

At Enpro, our values of Safety, Excellence, and Respect guide how we work, collaborate, and grow. In this role, you will have opportunities to live these values every day by creating safe environments, driving meaningful results, and building respectful relationships.

Safety:

Champion a culture of safety by embracing the Enpro Safety Pledge in everything you do. Look for ways to improve safety in your work, your team, and the broader organization, because safety starts with each of us.

Excellence:

Bring your full self to work. Focus on creating value, driving innovation, and continuously improving how we work.

Respect:

Create space for every voice to be heard. Foster a workplace built on mutual respect, where people feel valued and empowered to contribute to both personal and organizational success.

What You’ll Bring:

• Bachelor’s degree in Business, Sales, Marketing or a related field, or equivalent experience
• 5+ years of experience in inside sales, account management, customer success or a related customer-facing role
• Demonstrated ability to build and grow customer relationships while identifying growth opportunities
• Experience leveraging CRM systems (Salesforce preferred) to manage customer engagement, opportunities and pipeline activity
• Strong analytical, problem-solving and decision-making skills
• Excellent communication, coaching and cross-functional collaboration skills
• Ability to support change, reinforce accountability and influence results through coaching and collaboration
• Ability to interpret data and translate insights into customer growth and business improvement opportunities
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Prior leadership or supervisory experience
• Knowledge of the commercial vehicle, transportation, manufacturing or related industries
• Experience building or improving customer-facing processes, programs or business functions

EEO and Culture Statement:

STEMCO is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. 

At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.