Customer Service Intern

Customer Service Intern

Location: STEMCO

About Us: STEMCO is dedicated to providing exceptional service and support to our customers. We are looking for a motivated Customer Service Intern to join our team and gain valuable experience in a dynamic and customer-focused environment.

Responsibilities:

• Assist in responding to customer inquiries via phone, email, and chat.
• Provide accurate information and solutions to customer issues.
• Document customer interactions and feedback in the CRM system.
• Collaborate with the customer service team to improve processes and enhance customer satisfaction.
• Participate in training sessions to learn about our products and services.
• Support the team in various administrative tasks as needed.

Qualifications:

• Currently pursuing a degree in Business, Communications, or a related field.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries with professionalism and empathy.
• Basic understanding of customer service principles and practices.
• Proficiency in Microsoft Office Suite and CRM software is a plus.
• Eagerness to learn and adapt to new challenges.

Benefits:

• Hands-on experience in a customer service role.
• Mentorship from experienced professionals.
• Opportunity to develop communication and problem-solving skills.
• Flexible work hours to accommodate academic commitments.
• Potential for full-time employment upon graduation.