JOB SUMMARY:

Product Specialists (PS) contribute to commercial excellence through business analysis, pricing management and product line process improvements.  The PS functions as a technical–commercial resource supporting the Product Manager, Sales, Customer Service, Manufacturing, and Quality by applying product application knowledge, engineering documentation review, and market analysis to support profitable growth and product line performance. Rubber Fab’s Product Specialist plays a key role in product management developing and maintaining product marketing programs to achieve higher sales and profit goals. The PS will be active in customer care programs and can provide customer training. 

ESSENTIAL FUNCTIONS:

Commercial, Pricing & Order Management

• Analyzes selected orders insuring conformity to manufacturing limitations, customer requirements and industry standards. Coordinates necessary approvals, pricing and scheduling requirements.
• Responsible for timely assignments and maintenance of product coding system.
• Loads and maintains price books and Great Plains price lists.
• Responsible for coordinating and implementing price adjustments.
• Maintains the review process for special price agreements.
• Approves credit and RMA’s pertaining to the product line.
• Responsible for pricing bids, including target markets, end users, and strategic accounts.
• Responsible for pricing deviation interface with Customer Service.

Technical & Product Line Support

• Provides technical and application support to Sales and Customer Service for all products, including review of customer requirements, specifications, drawings, and applicable industry standards.
• Participates in contract and order review to ensure product configurations align with established product line capabilities and manufacturing constraints.
• Coordinates analysis of field samples, product performance feedback, and customer complaints in collaboration with Engineering, Manufacturing, and Quality.
• Maintains and contributes to technical product documentation including producing SolidWorks product drawings, configuration tools, technical bulletins, application guidance, and training materials.

Data Analysis & Market Evaluation

• Evaluates data to determine current market conditions, sales history, incremental business opportunities.
• Analyzes sales, margin, pricing, and volume trends to identify year‑over‑year changes and improvement opportunities.
• Evaluates competitive conditions and product mix to support pricing and commercial strategies.
• Collects, tracks and reports price optimization effectiveness
• Performs pricing analysis, including customer‑specific product profiles, distributor buy behavior, and general extracts.

Training, Cross‑Functional Coordination & Customer Support

• Participate in various customer training programs and/or customer visits as required.
• Evaluates urgency of customer requirements and coordinates with Warehouse for expedited or non‑standard deliveries.
• Maintains accurate records of all correspondence including quotations, internal memos, procedures, instructions, sales orders, and technical data.
• Works with other departments to reconcile issues related to orders, deliveries, inquiries, and pricing.

New Product Development & Continuous Improvement

• Participates as a cross‑functional team member to coordinate process and product improvements, as well as assist in new product development.
• Works with team members in the development and introduction of new or improved products, including literature, technical bulletins, and price pages.
• Supports new product commercialization activities, including pricing tools, configuration readiness, and coordination of launch materials in collaboration with Product Management and Marketing.

COMPETENCIES: 

JOB QUALIFICATIONS:

• Technical Degree with experience preferred.
• Food, Pharmaceutical, and Bio-Technology Experience a plus
• SolidWorks experience a must 
• Excellent verbal and written communication and listening skills   
• Extremely comfortable working with computers using a variety of applications in a windows environment. Suitable knowledge of Excel and its functionalities to generate data analysis and reporting. Experience with ERP system and pricing management would be an asset. 
• Ability to perform multiple functions in a fast-paced working environment. 
• Analytical and problem-solving abilities. 
• Strong organizational and interpersonal skills 
• Strong technical aptitude with ability to understand product design fundamentals, application requirements, and manufacturing constraints.
• Experience working cross‑functionally with Engineering, Manufacturing, Quality, and Sales
• Ability to interpret technical data, specifications, and test information to support commercial decisions.

WORKING CONDITIONS: Office and manufacturing environment with occasional travel

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Rubber Fab values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.