Customer Service - Data Entry Administrator
Customer Service - Data Entry Administrator
Overview
We are seeking a reliable, detail-oriented Data Entry Administrator to join our Customer Service team. This role supports the full order-to-invoice process, including accurate order entry, generating invoices, issuing credit memos, and maintaining clean data throughout our ERP system.
Key Responsibilities
Customer Service & Data Accuracy
- Maintain accurate customer account information and ensure all required documentation is complete.
- Communicate professionally with internal teams to clarify order details, resolve discrepancies, and support smooth transaction flow
- Proactively identify data inconsistencies and alert appropriate teams to prevent downstream issues.
Order Entry
- Enter customer orders into the ERP system with high accuracy (Macola experience a plus)
- Verify part numbers, quantities, pricing, and customer instructions.
- Ensure all required documents (POs, packing lists, customer notes) are attached and recorded properly
Invoicing & Credit Memos
- Generate invoices accurately and in a timely manner
- Review shipments to confirm correct billing information before issuing invoices.
- Create and process credit memos as needed (pricing corrections, returns, customer disputes, etc.)
- Maintain clear audit trails for all billing transactions.
- Assist in investigating and resolving invoices or credit discrepancies.
Operational Support
- Maintain organized digital and physical records for orders, shipping documentation, invoices, and credits
- Review shipments to confirm correct billing information before issuing invoices.
- Create and process credit memos as needed (pricing corrections, returns, customer disputes, etc.)
- Maintain clear audit trails for all billing transactions.
Maintain accurate customer account information and ensure all required documentation is complete.
- Communicate professionally with internal teams to clarify order details, resolve discrepancies, and support smooth transaction flow
- Collaborate closely with Operations, Finance/Accounting, and Customer Service to support end-to-end process flow.
- Contribute to the improvement and updating of SOPs related to order entry, invoicing, and credit memo processes.
Qualification:
Required
- Strong attention to detail and very high accuracy in data entry
- Comfort with numbers, billing information, and basic financial concepts.
- Experience using ERP systems; ability to follow structured processes.
- Excellent organizational skills and ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Customer-first mindset and willingness to resolve issues promptly.
Preferred
- Coursework or background in Accounting, Business Administration, Finance, or related fields.
- Proficiency in Excel (XLOOKUP, SUMIFS, filters, etc.)
- Familiarity with order processing, invoicing, or customer service workflows
- Experience issuing credit memos or supporting returns processes.
Ideal Candidate Traits
- Dependable and consistent; meets deadlines with minimal oversight
- Takes ownership of tasks and follows through to completion.
- Eager to learn, adaptable, and receptive to feedback.
- Comfortable working in a dynamic, fast-paced operations environment.
- Strong analytical mindset; enjoys resolving small discrepancies or data-related issues.
Why This Role Matters
This position is critical to providing a smooth, accurate, and positive customer experience. By ensuring orders are entered correctly, invoices are issued on time, and credit memos are handled professionally, the Customer Service – Data Entry Administrator supports clean operational flow, financial accuracy, and strong customer relationships. The quality of work directly contributes to internal efficiency and customer satisfaction.
At Enpro, our values of Safety, Excellence, and Respect guide how we work, collaborate, and grow. In this role, you will have opportunities to live these values every day by creating safe environments, driving meaningful results, and building respectful relationships.
Safety:
Champion a culture of safety by embracing the Enpro Safety Pledge in everything you do. Look for ways to improve safety in your work, your team, and the broader organization, because safety starts with each of us.
Excellence:
Bring your full self to work. Focus on creating value, driving innovation, and continuously improving how we work.
Respect:
Create space for every voice to be heard. Foster a workplace built on mutual respect, where people feel valued and empowered to contribute to both personal and organizational success.
Pay: $24-$27
This job equally operates in a production and professional office environment. The environment will include wet or humid conditions (non-weather related), extreme cold and heat (non-weather related), working near moving mechanical parts or equipment. Noise level in the work environment is usually moderate. Regularly lifting and/or moving up to 30 pounds. Physical requirements further include the ability to engage in productive and collaborative communication and may need to be performed during non-standard hours, including nights, weekends and possibly holidays. While performing the duties of this job, the employee will be required to move about the facility. The employee is required to sit; use hands to finger; handle; or feel/hold objects; reach with hands and arms; climb or balance; speak, hear, and smell. The employee is regularly required to stand, walk, talk, and hear as well as interact with other employees. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. Generally, the incumbent must be able to sit/stand and use a computer for extended periods of time.
LeanTeq is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences.
At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.
#LeanTeq
Autres personnes vues
PERFORMANCE MONDIALE: Près de la moitié des ventes annuelles sont générées sur des marchés hors des États-Unis