IT Operations Analyst

Job Summary

Provides technical support and management of the end users including on-site and remote support for all laptops, desktops, printers, and other computing devices. Serves as the escalation point for complex problems requiring expert technical knowledge and understanding of business requirements. This role may contribute to the direction, selection of products and services, planning, and implementation of technology for the end user environment. Assist Infrastructure team where applicable with a variety of technologies. Strong customer service skills, willingness to learn and grow, and a sense of urgency and accountability are all requirements for this role.

This position is based at the headquarters location for Advanced Micro Instruments (AMI), providing support to both AMI and Technetics Group – Chicago. AMI and TG-Chicago are subsidiaries of Enpro.

Essential Functions:

Safety:

Embrace the values of the Enpro safety pledge in each of the responsibilities below. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work. 

Respect:

Foster a work environment that promotes mutual respect of all colleagues and creates an environment focused on a dual-bottom line.

Excellence:

Promote the Sealing Technologies and Enpro culture around creating value and driving excellence in our organization by: 

• Provides all levels of technical support required as well as expert level as the point of escalation for IT Operations & Global Service Desk team members.
• Assists in prioritizing work activities across the team to achieve service levels requirements.
• Creates, maintains, and documents processes and procedures following standards and policies, including configuration and change management.
• Ensures utilization of the service management tools for logging, managing, and resolving incidents and requests.
• Provide users with one-on-one technology training.
• Assist with technical documentation and contribute to the creation / publishing of Knowledge Base articles used by all levels of support.
• Troubleshooting, maintaining, and upgrading IT infrastructure including PC products, servers, network, Wi-Fi, and other hardware/software.
• Complete new PC implementations and relocations.
• Must be physically able to safely lift and move full-tower PCs, desktop printers, and LCD monitors.

Job Competencies & Qualifications:

• Work across global teams to create common processes and procedures, which contribute to continuous improvement on the service delivery levels for all IT support.
• Maintains a best-in-class customer-service focus and attitude and holds others accountable.
• Final point of contact for all escalated resolutions.
• Ability to prioritize activities and collaborate with other teams to deliver the best solution to the end users; can influence without authority.
• Excellent problem solving/analytical skills and proven ability to form effective, customer-oriented business partnerships.
• Excellent communication and interpersonal skills, and ability to work effectively with all organizational levels within a culturally diverse environment.
• Expert / industry-leading experience, knowledge, and troubleshooting skills in the following technical areas:
  • Administering enterprise environments with Windows 10 and O365 Environment 
  • SCCM, RDP, SharePoint, SolidWorks, VPN, and remote environments.
  • Administration and support of PC virtual machines (e.g., VMware, Hyper-V, or similar platforms).
  • Experience with GIT version control systems for source code management and collaboration.  
  • TCP/IP, DNS, WINS, DHCP, LAN, wireless, AD, Cisco Hosted Telecom – Kurmi, Jira, Confluence, ServiceNow, AWS Cloud, VMWare, Dell, TEAMS, & Video Conferencing
• Excellent written and verbal communication, interpersonal, and leadership skills; ability to work effectively with all organizational levels within a culturally diverse environment.
• Travel 5-10%, as needed for support of business needs

Requirements:

• Required to work an after-hours rotation as needed to meet project deadlines, system maintenance, work assignments, repairs or to address emergencies.
  • Including “after-hours,” nights, weekends, and holidays.
• Minimum of 5 years’ experience in a hands-on technical role.
• Bachelor's degree in computer science or equivalent experience
• Certifications are a big plus, A+, Net+, MCSA/MCSE, MCTS, Security+, CCENT/CCNA/CCNP.

Preferred Experience:

• Experience in a manufacturing environment preferred.

Enpro is a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. The company operates in two segments: Sealing Products and Advanced Surface Technologies. 

At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.  

Advanced Micro Instruments (AMI) is a subsidiary of Enpro, a leading US-based manufacturer of high-precision gas analyzers. We design, develop, and produce innovative solutions that serve a diverse range of industries, including environmental monitoring, industrial process control, and research and development, with a significant presence in the midstream natural gas market.

Technetics Group is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. 

Enpro Inc. is an equal opportunity employer. Legal authorization to work in the United States is required. We will not sponsor employment visas now or in the future for this job. 

This position involves access to information that is subject to U.S. export controls.  Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.  

Enpro carefully considers a wide range of compensation factors including the background, education, training, and experience required, as well as geographic considerations such as cost of labor, and applicable local and state laws. These considerations can cause offered compensation to vary. The hiring range for this position is typically $83,329- $124,994 annually. The actual offer will be based on the individual candidate. Bonus, gainshare, and/or equity may be eligible for this position. Enpro offers a range of benefits including, but not limited to medical, dental, vision, life, 401(k) matching, and other supplemental insurance options.​