• Supports commercial strategic planning process with team and coordinates activities with required resources across organization. 

• Serves as the primary point of contact for management and development of House Accounts through customer success support with the goal of converting to growth accounts. 

• Supports field sales team with sales activities for identified key accounts for CRM, customer portal activities, timely communication flow and account objectives. 

• Ensures engagement with sales partner(s) is frequent and bi-directional. 

• Uses communication skills to cultivate trusting relationships with customers and internal stakeholders. 

• Gathers voice of customer feedback, market and competitive intelligence to depict strengths, weaknesses and needs of customers. 

• Works with all required supporting departments, supporting full execution and successful development of campaigns, programs, and business processes. 

• Accurately tracks activity and plans future activity with CRM  

• Analyzes and understands Win/Loss of opportunities.  Develop plans, processes and priorities around “Winning.” 

• Complements outbound marketing efforts by serving as a force multiplier for marketing campaigns through direct contact with prospective customers and partner distributors. 

• Manage sales leads and cadence through CRM - Review and qualify to either address directly or allocate high potential leads per established guidelines to the appropriate internal or external sales partner(s) 

• Acquire a working knowledge of our full range of products and services, the candidate must be able to understand how our products can serve the needs of the potential customer. Seek technical support initially but eventually gain the ability to work independently.  

• Perform other job-related duties as assigned.   

Competencies: 

• Effective communication - develops and delivers multi-modal communications that convey a clear understanding of the unique needs of different audiences.  

• Collaborates - building partnership and working collaboratively with others to meet shared objectives in a timely manner to support the business. 

• Self-Awareness - uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 

• Customer focus - Building strong customer relationships and delivering customer-centric solutions. 

Job Qualifications: 

• Associate degree in Business Administration, Marketing, or relevant experience. Bachelor's degree a plus. 

• 2 - 5 years of inside or outside sales, business development, marketing, or commercial support role 

• Hands-on experience with multiple sales techniques (including cold calls) 

• Track record of achieving KPIs 

• Knowledge of relevant markets 

• Possesses a "can do" attitude with a willingness to learn and to be developed. 

• Excellent verbal and written communication skills 

• Familiarity with MS Excel (analyzing spreadsheets and charts) 

• Understanding of sales performance metrics