Order Entry & Invoicing Lead
Order Entry & Invoicing Lead
Overview
We are seeking a detail-oriented Order Entry & Invoicing Lead to oversee the end-to-end order-to-invoice process while leading a small team (2–3 team members). This role combines hands-on execution, team leadership, and reporting ownership, ensuring accuracy, efficiency, and compliance across order processing, billing, and credit workflows.
Team Leadership, Reporting & Daily Operation
Customer Service & Data Accuracy
- Lead and manage a team of 2–3 coordinators, providing guidance, training, and performance support
- Assign and prioritize workload across orders, invoices, and credit memos.
- Serve as the primary escalation point for order, billing, and customer issues.
- Own and maintain daily/weekly operational reporting, ensuring accuracy and timely delivery to Operations, Finance, and leadership.
- Provide critical data inputs and validation for cross-functional reporting (e.g., AR aging, billing accuracy, order metrics).
- Monitor key metrics (order accuracy, invoice errors, credit memo volume, turnaround times) and drive accountability across the team.
- Identify trends and escalate issues proactively to improve performance and reduce errors.
Order Entry & Invoicing (End-to-End Ownership)
- Oversee accurate entry, validation, and processing of customer orders within the ERP system.
- Ensure all orders are complete (part numbers, pricing, quantities, documentation) prior to release.
- Oversee timely and accurate invoice generation, validating shipment and pricing details.
- Ensure alignment between orders, shipments, and invoices to prevent discrepancies.
- Maintain organized systems for invoice filing and audit readiness
- Proactively identify and resolve order-to-invoice issues.
Credit Memo Management & Compliance
- Own the end-to-end credit memo process, including review, approval coordination, and issuance.
- Maintain a structured credit memo log to support SOX compliance and audits.
- Ensure all credits are properly documented and supported.
- Partner with Customer Service and AR to resolve discrepancies.
Accounts Receivable & Discrepancy Resolution
- Act as the primary liaison for invoice disputes, short pays, and discrepancies.
- Investigate issues across orders, shipments, and payments to drive resolution.
- Identify recurring issues and implement corrective actions.
Customer Setup & Data Integrity
- Oversee the new customer setup process, ensuring completeness and accuracy.
- Maintain and audit customer master data within the ERP systems.
- Address data issues that may impact order processing or billiing.
Process Improvement & Scalability
- Maintain and improve SOPs for order entry, invoicing, and credit workflows.
- Identify opportunities to improve efficiency and reduce errors.
- Build scalable processes to support increasing transaction volume and team growth
- Other duties as assigned
Qualification:
Required
- 4–6+ years of experience in order management, invoicing, or customer operations
- Experience leading or mentoring a small team
- Strong attention to detail and data accuracy
- ERP experience (Macola preferred)
- Understanding of invoicing, billing, and credit memo processes
- Experience with reporting, metrics tracking, or operational data analysis
- Strong organizational and communication skills
At Enpro, our values of Safety, Excellence, and Respect guide how we work, collaborate, and grow. In this role, you will have opportunities to live these values every day by creating safe environments, driving meaningful results, and building respectful relationships.
Safety:
Champion a culture of safety by embracing the Enpro Safety Pledge in everything you do. Look for ways to improve safety in your work, your team, and the broader organization, because safety starts with each of us.
Excellence:
Bring your full self to work. Focus on creating value, driving innovation, and continuously improving how we work.
Respect:
Create space for every voice to be heard. Foster a workplace built on mutual respect, where people feel valued and empowered to contribute to both personal and organizational success.
Pay: $30-33/hr
This job equally operates in a production and professional office environment. The environment will include wet or humid conditions (non-weather related), extreme cold and heat (non-weather related), working near moving mechanical parts or equipment. Noise level in the work environment is usually moderate. Regularly lifting and/or moving up to 30 pounds. Physical requirements further include the ability to engage in productive and collaborative communication and may need to be performed during non-standard hours, including nights, weekends and possibly holidays. While performing the duties of this job, the employee will be required to move about the facility. The employee is required to sit; use hands to finger; handle; or feel/hold objects; reach with hands and arms; climb or balance; speak, hear, and smell. The employee is regularly required to stand, walk, talk, and hear as well as interact with other employees. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. Generally, the incumbent must be able to sit/stand and use a computer for extended periods of time.
LeanTeq is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences.
At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.
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