Credit/Collections Specialist

Job Summary: 

The Credit/Collections Specialist is responsible for applying cash as assigned and reaching out to customers to collect past due payments based on assigned portfolios.   The role is responsible for identifying invoice discrepancies and process gaps including recommendations toward implementing long-term solutions to ensure future payments are received on time.

Essential Functions: 

Safety: 

Embrace the values of the Enpro safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work. 

Respect: 

Foster a work environment that promotes mutual respect of all colleagues and creates an environment focused on a dual-bottom line. 

Excellence: 

Promote the Sealing Technologies and Enpro culture around creating value and driving excellence in our organization within multiple ERP Systems via: 

• • Interaction with Sales and Customer Service teams to onboard new customers, reviewing credit worthiness and recommending credit limits
  • Obtains and maintains proper sales tax documentation
  • Applies cash including large/complex payments for domestic and international customers  
  • Processes and applies credit card payments
  • Uploads invoices to customer portals
  • Monitors customer accounts and reviews overdue payments
  • Contacts customers to resolve overdue payments
  • Identifies and recommends refund operations related to invoice discrepancies and customer overpayments
  • Works cross functionally to resolve invoice / process gaps
  • Investigates and cross-collaborates resolution of customer disputes 
  • Places and communicates account credit holds to management and business groups within the Credit/AR Shared Services community 
  • Maintains a thorough understanding of assigned customer portfolio through aging reviews and regular customer communication with site leadership teams
  • Ensures compliance to required Sarbanes Oxley controls
  • Supports working capital initiatives and efficiency improvements  

Job Competencies & Qualifications 

Competencies: 

• Profound knowledge of collection techniques and billing procedures
• Excellent organizational, negotiation and problem-solving skills. 
• Possesses high level of initiative, personal responsibility with the ability to handle multiple priorities
• Stress resistant and productive
• Demonstrated ability to work independently and achieve quality results 
• Effective communication skills—oral, written and presentation. 
• Proficient in Microsoft Excel (VLOOKUP, pivot tables) 

Requirements: 

• 2 to 5 years of relevant finance, credit, collections, cash application or closely related experience 
• Minimum experience: High school diploma or GED  

Preferred experience: 

• Relevant degree in Finance, Accounting, or Business in a manufacturing environment 

Enpro is a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. The company operates in two segments: Sealing Products and Advanced Surface Technologies.  

At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.