Warranty Technician

Job Title:  Warranty Technician                                                  Job Code: D25600 – Warranty Coordinator

Reports to: Engineering Warranty Manager                                 Segment: Seal

Division: STEMCO                                                                     Site Name: Longview, Texas

Employee Type: Regular Full Time                                             FLSA Status: Non-Exempt

EEO-1 Job Category: 5- Administrative Support Workers             Remote, Hybrid, Onsite: Onsite

Revision Date: 09/04/2025

This position will have primary responsibility for the analysis and recording of customer warranty claims. The duties will include hands-on inspections of the returned products to determine the cause of failure. Position will determine if claims are payable against STEMCO’s warranty policy. In addition to the processing of warranty claims, as time permits the position will explore product/process improvements based on warranty trends and will assist with the maintenance and upkeep of the laboratory test equipment and facility. This position will manage the RGA process.

What You’ll Do:

• Perform the inspection, analysis, and recording of customer warranty claims.
• Collaborate with engineering to determine the root cause for product failures.
• Determine if warranty claims are payable against STEMCO’s warranty policy and report those findings daily to the corporate warranty administrators.
• Look for trends in customer complaints and meet with engineering to review issues where corrective actions are needed.
• Assist engineering during new product design meetings to provide feedback about product field performance.
• Keep laboratory clean and well organized to provide good impressions to visitors to the facility.
• Approve & issue warranty claims and credits.
• Ship deny return or no charge products.
• Maintain customer portals (Freightliner, Navistar, PACCAR, Wabash, Blue Bird, etc.)
• Manage STEMCO’s RGA process.

Your Role in Our Values

At Enpro, our values of Safety, Excellence, and Respect guide how we work, collaborate, and grow. In this role, you will have opportunities to live these values every day by creating safe environments, driving meaningful results, and building respectful relationships.

Safety:

Champion a culture of safety by embracing the Enpro Safety Pledge in everything you do. Look for ways to improve safety in your work, your team, and the broader organization, because safety starts with each of us.

Excellence:

Bring your full self to work. Focus on creating value, driving innovation, and continuously improving how we work.

Respect:

Create space for every voice to be heard. Foster a workplace built on mutual respect, where people feel valued and empowered to contribute to both personal and organizational success.

What You’ll Bring:

• 2-year technical degree required. Bachelor’s degree Preferred 
• Minimum 3 years' work experience in test lab or similar environment.
• Ability to conduct visual and physical inspection of failed products. Inspections will require the use of hand tools and power tools along with required personal protective equipment.
• Willingness to handle products that have operated in a field environment where dirt, dust, and grease are present.
• Ability to work effectively in a team environment.
• Ability to learn new job duties and new technologies.
• Excellent analytical, problem solving, and organizational skills.
• Must have ability to stand for extended periods of time and lift/push/pull/position objects up to 35 pounds.
• Fluency in English language is required. Knowledge of Spanish is a plus.
• Willingness to schedule meetings with engineers and technicians to collaborate on root cause of product failures and to discuss trends in warranty claims.
• Ability to accept delivery and manipulate returned products including the unloading of pallet quantities of products from trucks and the removal of products from pallet sized containers.

EEO and Culture Statement:

Enpro is a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. The company operates in two segments: Sealing Products and Advanced Surface Technologies.

At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.

Legal authorization to work in the United States is required. We will not sponsor employment visas now or in the future for this job.