Sr. Customer Service Rep

Title: Sr. Customer Service Rep

Position Type: Full-Time/Regular

Division: Technetics Group

Department: Sales & Marketing

Location: TNG Chicago

COMPANY OVERVIEW:

Technetics Group is a leading designer and manufacturer of custom engineered mechanical seals for rotating shafts and precision components for aerospace and specialized industrial applications. Technetics Group is a division of is one of six operating divisions of Enpro Industries, Inc.

Job Summary & Job Duties

The Sales & Customer Service Representative is the primary customer care contact for customers, sales personnel, and account managers. Process sales orders, inquiries, request for return product or service issues. Provide a seamless customer experience through expertise, ownership, accountability, and responsiveness.

TECHNICAL JOB FUNCTIONS:
• Answer inbound phone calls. Receive, process, and follow-up on customer orders and order changes to include quotations, pricing, availability, order follow-up, and confirmation of shipment dates.
• Communicate via customer portals, email and phone with customers regarding order status, scheduled shipment dates or other customer related inquiries as required. Effectively communicate details to the customer and to field sales.
• Responsible for issuing requests on returned product. This includes initiating the return process (RMA) through final resolution.
• Provide full support to field sales and account managers including notification of problems based on customer interactions.
• Provide and maintain a set of necessary work reference material. Strive for continued improvement of departmental procedures and processes.
• Proactively communicate key issues with customers.

Minimum Qualifications

• High School Diploma or equivalent, Bachelor’s Degree preferred
• Minimum of 3-year customer service, manufacturing environment experience preferred
• Ability to prioritize and manage multiple parallel projects and schedules
• Strong interpersonal and verbal communication skills
• Attention to detail
• Efficient with MS Office
• General knowledge and understanding of 5s, Lean Manufacturing, Quality & ISO 9001, preferred

SUPERVISORY RESPONSIBILITIES: 

• This position has no direct supervisory responsibilities. 

ADDITIONAL RESPONSIBILITIES:  

• Performs other duties as assigned by supervisor. 

Technetics is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. 

At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.  

Enpro Inc. is an equal opportunity employer. Legal authorization to work in the United States is required. We will not sponsor employment visas now or in the future for this job. 

This position involves access to information that is subject to U.S. export controls.  Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.  

Enpro carefully considers a wide range of compensation factors including the background, education, training, and experience required, as well as geographic considerations such as cost of labor, and applicable local and state laws. These considerations can cause offered compensation to vary. The hiring range for this position is typically $ 56,000 - 84,000 annualy. The actual offer will be based on the individual candidate. Bonus, gainshare, and/or equity may be eligible for this position. Enpro offers a range of benefits including, but not limited to medical, dental, vision, life, 401(k) matching, and other supplemental insurance options.​