Overview of Position:

As a Customer Service Representative, you will be responsible for delivering exceptional support by actively listening to and responding to customer inquiries and concerns.  Your role includes ensuring customer satisfaction, building strong relationships, resolving issues, and providing accurate information.  You will also assist customers by addressing complaints, answering questions, and processing orders efficiently and courteously.  You will provide front-line assistance to customers by troubleshooting technical issues, answering product-related questions, and ensuring a high level of customer satisfaction. You will act as a bridge between customers and internal technical teams to resolve issues efficiently and professionally.

Essential Duties and Responsibilities

• Works with customers to track the status of their orders, manages expectations, collects feedback and makes recommendations for improvement
• Collaborate with production and engineering teams as needed
• Follow up with customers to ensure full resolution and satisfaction
• Manages the details: tracks customer parts, issues purchase orders, maintains supply inventory, updates the quality system
• Advocate of quality and safety
• Maestro of online systems and processes, building data to guide good decisions
• Additional duties as assigned

Qualifications:

• Prefer you to have associate or bachelor’s degree and 3-5 years of fast paced detailed people servicing experience.
• Must have demonstrated ability in following instructions, be highly detail oriented and have excellent communication skills.
• Must have pride in his or her work, be self-driven and have a keen quality orientation.
• A working knowledge of chemistry and clean room environment is a plus.
• Bachelor’s degree in business management or related field.
• 3-5 years of experience in technical support or customer service role.
• Related experience; or equivalent combination of education and experience in a high-paced manufacturing environment.
• Experience in a semi-conducted environment is preferred.
• Ability to build relationships with others, to lead and direct the work of others and themselves.
• Excellent verbal and written communication skills with the ability to effectively present information to customers/management.
• Proficient in Microsoft Office Suite, knowledge of ERP systems.
• Works together with shipping and receiving and has day-to-day interaction with production employees.

Pay:  $27-$30/hr

This job equally operates in a production and professional office environment. The environment will include wet or humid conditions (non-weather related), extreme cold and heat (non-weather related), working near moving mechanical parts or equipment. Noise level in the work environment is usually moderate.  Regularly lifting and/or moving up to 30 pounds.  Physical requirements further include the ability to engage in productive and collaborative communication and may need to be performed during non-standard hours, including nights, weekends and possibly holidays. While performing the duties of this job, the employee will be required to move about the facility. The employee is required to sit; use hands to finger; handle; or feel/hold objects; reach with hands and arms; climb or balance; speak, hear, and smell. The employee is regularly required to stand, walk, talk, and hear as well as interact with other employees. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. Generally, the incumbent must be able to sit/stand and use a computer for extended periods of time.

Leanteq is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. 

At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.